Privacy Policy mbi444

1. Information We Collect

mbi444 collects two main categories of personal information from our players — information you provide directly during registration and use, and information collected automatically through your interactions with our platform.

Information you provide directly includes:

• Full name as stated on your identification card or MyKad
• Active email address and mobile phone number
• Account password stored in encrypted form
• Payment method information including e-wallet account numbers and cryptocurrency transaction details
• Any information you send through customer support or feedback forms

Information collected automatically when you use mbi444 includes your device's IP address, web browser type, operating system, game activity logs, access dates and times, and cookie data as described in section 4 below.

For the purpose of anti-money laundering legal compliance and identity verification, we may request a copy of your identification document at certain stages of the account verification process.

2. How We Use Your Information

Information collected by mbi444 is used solely for the following purposes and will not be used for any other purpose without prior written notice to you:

• Creating and managing your player account on the mbi444 platform
• Processing deposits and withdrawals through your chosen payment method
• Providing customer support via live chat and email in Malay and English
• Sending important account notifications such as transaction confirmations and security alerts
• Ensuring compliance with international licensing requirements and anti-money laundering laws
• Analysing platform usage patterns for service improvement purposes
• Preventing fraud, unauthorised use and activities that violate mbi444's Terms and Conditions

mbi444 will not use your personal information for any third-party marketing purpose without your explicit consent, which may be withdrawn at any time.

3. Information Sharing

mbi444 does not sell, rent or trade player personal information to any third party. However, there are limited situations where we need to share your information to ensure the platform operates smoothly:

• Payment service providers that process your financial transactions, subject to strict confidentiality agreements
• Third-party technology service providers that support the mbi444 platform infrastructure, including cloud services and security monitoring
• Regulatory authorities or law enforcement when required by a valid court order or binding legal requirement
• In situations of company merger, acquisition or asset sale, where the recipient will be subject to the same or stricter privacy policy

In all cases of data sharing, mbi444 ensures that the receiving party is bound by confidentiality obligations equal to or exceeding the level of protection we offer you.

4. Cookies and Tracking Technologies

The mbi444 platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — enable core platform functions such as login and session management, cannot be disabled
• Performance cookies — collect information about how you use the platform for internal analytics purposes
• Functional cookies — store your preferences such as language and display settings for ease of use
• Security cookies — help detect and prevent fraudulent activity and unauthorised access to your account

You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the mbi444 platform and your gaming experience.

5. Data Security Measures

mbi444 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all data transmitted between your device and mbi444's servers
• Password storage using an irreversible hashing algorithm
• Two-factor authentication system available for additional account protection
• Regular security scans and penetration testing by an independent security team
• Strict internal access controls based on the principle of least privilege
• 24-hour account activity monitoring to detect any unusual activity

Although mbi444 takes all reasonable steps to protect your data, no system is completely perfect. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6. Data Retention Period

mbi444 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we will retain certain records for the period required by applicable legal and licensing regulations.

Financial transaction records and identity verification information are retained for the minimum period required by relevant anti-money laundering laws. This data will not be deleted before that period even at your request.

After the set retention period has ended, your data will be securely deleted using methods that ensure the information cannot be recovered by any party.

7. Your Rights as a Player

As a registered mbi444 player, you have the following rights regarding the personal data we hold about you:

• Right of access — you may request a copy of all personal information we hold about you
• Right of portability — you may request that your data be transferred in a machine-readable format
• Right of rectification — you may ask us to correct any information that is inaccurate or out of date
• Right of restriction — you may ask us to limit the processing of your data in certain circumstances
• Right of objection — you may object to the processing of your data for direct marketing purposes
• Right of erasure — subject to legal requirements, you may request the deletion of your data

To exercise any of the above rights, please contact the mbi444 support team via live chat or email. We will process your request within a reasonable time and provide a written response on the decision taken.

8. Changes to the Privacy Policy

mbi444 reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. All material changes will be communicated to you via your registered email or in-platform notification at least 14 days before those changes take effect.

Each version of this policy will clearly state the effective date at the top of the document. Continued use of the mbi444 platform after the effective date of those changes is considered your acceptance of the updated terms.

We recommend you review this Privacy Policy periodically to ensure you are always aware of how we handle your personal information.

9. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how mbi444 handles your personal data, please contact us through the following channels:

• In-platform live chat — available 24 hours a day, 7 days a week in Malay and English
• Support email: [email protected] — we will aim to reply within a reasonable time

Please state "Pertanyaan Privasi" or "Privacy Enquiry" as your email subject so it can be directed to the responsible team more quickly.

mbi444 is committed to resolving any privacy-related complaints in a fair, transparent and timely manner. We value your trust and will do our best to ensure your personal data is always protected.